Doug Fleener has 25-years of hands-on experience with world-class companies including Bose Corporation and The Sharper Image.
As the Director of Retail for Bose Corporation, Doug was instrumental in developing their unique and engaging customer experience approach. He also lead the national expansion .
As a speaker Doug encourages audiences to look at their business and customer experience differently, to see how good they are and how much better they can become.
Doug is the author of The Profitable Retailer: 56 surprisingly simple and effective lessons to boost your sales and profits.
He has appeared on MSNBC, and been quoted in The Wall Street Journal, Forbes, The New York Times, Entrepreneur, Fast Company, and numerous other publications.
Fleener is president and managing partner of Sixth Star Consulting, a boutique consulting firm located in Lexington, MA.