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Retail programs

EveryDay Coaching and Leadership

OutFront Leadership and Coaching Programs

OutFront Leadership and Coaching Keynotes

Great Service Always Begins With Leadership 
How frontline managers impact and elevate a company’s service culture and results  
Every day, a location opens for business. Every day, the staff wins or loses their customers, and does or does not maximize their opportunities. The outcome depends less on the training they have received than on the frontline leader at the head of the team.  Details

The Missing Link To Higher Performance and Unstoppable Results
How frontline Positive Accountability will dramatically change your company and results

Great service is the result of frontline employees 1) consistently demonstrating the behaviors and actions that win customers and 2) maximizing their opportunities. Great service happens because frontline managers hold their teams accountable to the standards and expectations that have been set by the company.  Details

Success Habits of the High-Impact OutFront Frontline Leader and Coach
How to accelerate the productivity, effectiveness, and results of frontline mangers and staff

What raises the most impactful frontline mangers above the rest of the pack? High-impact managers spend the day out front leading, coaching, and driving desired results. The others may have the best of intentions, but don’t know how position themselves to influence and impact their staff and results.  Details

OutFront Leadership and Coaching Workshops and Breakouts

EveryDay Coaching for Everyday Success
A real world approach for daily coaching and development of frontline employees

The fastest and most cost effective way to improve service and grow sales is to further develop the staff. That’s easier said than done in most service environments. First, the manager usually has limited time to coach. Second, most coaching approaches aren’t effective in fast-paced service environments.  Details

You Can't Push a Mule Up a Hill 
And other rules for successfully motivating frontline staff

One mistake managers make is trying to motivate an unmotivated employee. Another is failing to inspire and motivate a motivated employee. That’s why it’s so important that managers and owners understand how to engage, motivate, and inspire the staff to deliver a more engaging customer service experience.  Details

The OutFront Frontline Leadership Difference
Non-negotiables and proven actions to accelerate frontline leaders effectiveness, performance, and results

The OutFront Owner AND Chief Customer Service Officer
What every business owner must do to successfully lead and profit with high-performing customer service experience teams

Targeted Workshops

Leading OutFront Frontline Leadership Teams
A program for executives, senior managers, regional, and district managers

The Indispensable Sales Manager
Winning every customer at every opportunity 

Back to Keynote and Workshop Overview

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