You Can't Push a Mule Up a Hill

You Can't Push a Mule Up a Hill 
And other rules for successfully motivating frontline staff

Best audience: Executives, owners, managers

One mistake managers make is trying to motivate an unmotivated employee. Another is failing to inspire and motivate a motivated employee. That’s why it’s so important that managers and owners understand how to engage, motivate, and inspire the staff to deliver a more engaging customer service experience. Key learning points:

Key points and takeaways:
* Why motivation works on some people, but not others
* The difference between motivation, inspiration, and accountability
* The short-term impact of goals, contests, and recognition
* How to create long-term changes with short-term mechanisms
* Proven methods that are easily put into practice 
 * Why you can’t push a mule up a hill

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